Return and Refund Policy

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Last updated: 18th December 2021

Thank you for shopping with dcsinfoway.com .

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns The following terms are applicable for any products o that You purchased with from a Seller or Purchased a Service from us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to DCS Infoway, Albico building, Sakthikulangara P.O., Kerala, Kollam.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods or Software from Us.
• Service refers to Customer Care Service Online, Service onsite.
• Website refers to dcsinfoway.com, accessible from www.dcsinfoway.com
• Seller means the Supplier listed with Keralabiz.com
• You means the individual accessing or using the product of the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order with a discussion with the actual Seller / Channel Partner without giving any reason for doing so. The Seller has the Option to refund the same full or partial amount back to you as per his terms and conditions.
The deadline for cancelling an Order is as per Seller Terms and conditions, any disputes to be settled with the Seller or be taken up as per law and an information related to the same to be mailed to mail@dcsinfoway.com
If the paid services of dcsinfoway.com is not required you can deactivate the service after getting in touch with Customer Care support@dcsinfoway.com
In order to exercise Your right of cancellation, You must inform the seller your decision by means of a clear statement. You can inform us of your decision by: By email: support@dcsinfoway.com

• For the seller To cancel services.
• By phone number: +91- 9847850030 / 9847850032 /7293000015 / 9744744440

Reimburse will be from the Reseller or the Party who has billed you. If as per refund policy the amount has been agreed then the refund will be given within 14 days from the day on which We receive the agreement. We will use the same means of payment as You used for the Service, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Software / Goods to be eligible for a return if the Seller agrees, please make sure that:

• The Goods/Software were purchased in the last 7 days
• The Goods/Software were not used for Invoicing, Reporting, Data collection, etc.
• Training / travelling expenses and usage of software / goods will be calculated as depreciation from actual price given

The following Goods cannot be returned by the seller:

• The supply of Goods / Software made to Your specifications or clearly Customised.
• Goods/Software which was not used because due to staff shortage or technical knowledge, or third-party hardware malfunction, third party integration failure.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Customised services taken from dcsinfoway.com
• Goods/Software after installation, support is blocked to non-payment of full invoice amount.

We / Seller reserve the right to refuse returns of any Services / merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Customers should send the product directly to the seller, phone and WhatsApp numbers are listed in the portal to contact the seller in case of issues with quality or damage to discuss of return of goods or service

We cannot be held responsible for Goods/Software damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods/Software or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: support@dcsinfoway.com
• By visiting this page on our website: www.dcsinfoway.com
• By phone number: +91-9847850030 / 9847850032 / 7293000015 / 9744744440

Return and Refund Policy for dcsinfoway.com