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Return and Refund Policy

Last updated: July 01, 2021

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If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns The following terms are applicable for any products o that You purchased with from a Seller or Purchased a Service from us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

·        Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to DCS Infoway, Albico building, Sakthikulangara P.O., Kerala, Kollam.

·        Goods refer to the items offered for sale on the Service.

·        Orders mean a request by You to purchase Goods from Us.

·        Service refers to the Website.

·        Website refers to, accessible from

·        Seller means the Supplier listed with

·        You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order with a discussion with the actual Seller without giving any reason for doing so. The Seller has the Option to refund the same full or partial amount back to you as per his terms and conditions.

The deadline for cancelling an Order is as per Seller Terms and conditions, any disputes to be settled with the Seller or be taken up as per law and an information related to the same to be mailed to

If the paid services of is not required tou can deactivate the service from the seller login account

In order to exercise Your right of cancellation, You must inform the seller your decision by means of a clear statement. You can inform us of your decision by:

·        By email:

·        For the seller To cancel services use the login to

·        By phone number: +919633944433

Reimburse will be from seller as keralabiz is a free platform for sellers to sell directly to customers. So You the customer will have to abide by the terms and conditions of the seller for a refund. For services provided by if as per refund policy the amount has been agreed then the refund will be given within 14 days from the day on which We receive the agreement. We will use the same means of payment as You used for the Service, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return if the Seller agrees, please make sure that:

·        The Goods were purchased in the last 7 days

·        The Goods are in the original packaging

The following Goods cannot be returned by the seller:

·        The supply of Goods made to Your specifications or clearly personalized.

·        The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

·        The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

·        The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

·        Customised services taken from

We / Seller reserve the right to refuse returns of any Services / merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Customers should send the product directly to the seller, phone and whatsapp numbers are listed in the portal to contact the seller in case of issues with quality or damage to discuss of return of goods or service

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

·        By email:

·        By phone number: +919633944433

Return and Refund Policy for